My Journey
My journey through IT support, systems, software, and continuous learning.
SHSM ICT Program – Franco-Cité
Built an early foundation in networking, digital media, and software fundamentals.
Bilingual Customer Service Representative – Working Solutions
Provided remote customer support in English and French while documenting inquiries, solutions, and follow-ups.
IT Technical Support Certificate – La Cité
Developed practical knowledge of operating systems, networking, cloud services, servers, and customer support.
Computer Engineering Technology – La Cité
Studied systems, networking, software development, cloud computing, databases, cybersecurity, and applied AI.
Application Developer & AI Trainer – DataAnnotation
Evaluated AI-generated code, identified defects, created technical problems, and documented structured solutions.
IT Supervisor – TD Place
Supported POS systems, end-user devices, equipment inventory, network connectivity, and event technology in a fast-paced environment.
Reliable technology matters most when the event is already live.
Digital Literacy Volunteer – Connected Canadians
Help seniors build confidence with technology through patient, accessible, and personalized support.
Bilingual Support Specialist – CERTN
Provided bilingual support for a SaaS platform, resolving product, account-access, authentication, verification, and data-related issues while managing Jira tickets and escalations.
Technical Operations Specialist – Variablegrid Adaptive Power Inc.
Troubleshoot and support EV charging infrastructure across hardware, software, networking, and backend systems. Diagnose TCP/IP, Wi-Fi, Ethernet, OCPP, device configuration, and connectivity issues while analyzing logs, charger states, controller services, and system behaviour. Work with Linux-based controllers, SSH, remote diagnostics, network discovery, configuration tools, and technical ticket triage to identify root causes and coordinate resolutions with customers, installers, and internal engineering teams.
Technical Skills
Technologies, platforms, and support practices I use to troubleshoot issues, support users, and build practical solutions.
Support & ITSM
Systems & Platforms
Networking & Hardware
Support Tools
Development
Cloud & Data
AI & Security
Certifications
Technical Support Fundamentals – Google
December 2023
Google Data Analytics Professional Certificate
December 2023
CompTIA A+
In Progress
CompTIA Security+
In Progress
Continuously building my skills in IT service management, Microsoft technologies, networking, and cybersecurity.